At Digi Network LLC (“Digi Network,” “we,” “our,” or “us”), we are committed to providing high-quality services and maintaining a positive customer experience. This Refund & Return Policy explains the circumstances under which refunds or replacement services may be available for purchases made through diginetworkllc.com or directly from Digi Network LLC.
By purchasing our services, you acknowledge and agree to the terms outlined in this policy.
1. 30-Day Money-Back Guarantee
Digi Network LLC offers a 30-day money-back guarantee on eligible new service purchases.
If you are not satisfied with an eligible service, you may request a refund within 30 calendar days from the date of purchase.
To request a refund:
- The request must be submitted within the applicable 30-day period.
- You may be asked to provide your name, purchase information, and a description of the reason for the request.
- We may review the request to determine eligibility under this policy.
Once a refund has been approved, we generally process it within 3–5 business days.
Refunds will normally be issued to the original payment method. Where appropriate and agreed upon by both parties, an alternative payment method, such as a bank transfer, may be used.
2. Non-Delivery of Services
If you purchase a service and do not receive the service due to a technical or delivery-related issue, such as an email delivery failure or server-related problem, please contact our support team as soon as possible.
Claims regarding non-delivery must be submitted in writing within 30 days of the expected delivery date.
When submitting a claim, please provide sufficient information to allow us to investigate the issue. If a non-delivery claim is not reported within the applicable timeframe, the service may be considered successfully delivered, subject to applicable law.
3. Service Issues and Technical Errors
We make reasonable efforts to test and verify our services before delivery. However, technical problems or service-related issues may occasionally occur.
If you experience a technical issue with a service provided by Digi Network LLC:
- Contact our Technical Support Team promptly.
- Provide accurate details regarding the issue.
- Allow our team a reasonable opportunity to investigate and resolve the problem.
- Where technically necessary, provide temporary access to the relevant system, account, server, or environment so that our team can troubleshoot the issue.
We will generally attempt to investigate and resolve verified technical issues within 72 hours of receiving the information and access reasonably required to investigate the issue.
If:
- The issue is verified as being caused by our service; and
- We are unable to resolve the issue within the applicable resolution period,
we may, at our discretion and subject to the circumstances, provide either:
- A full refund for the affected service; or
- A replacement service of equal value.
Where both options are available, we will work with the customer to determine the appropriate resolution.
4. Customer Responsibilities
Customers are responsible for providing accurate and complete information necessary for us to deliver and support our services.
To help ensure timely resolution of service issues, customers may be required to:
- Provide accurate information about the problem
- Respond to support requests in a timely manner
- Provide necessary files, credentials, configurations, or other information where applicable
- Provide reasonable temporary access to systems or servers when required for troubleshooting
- Follow reasonable technical instructions provided by our support team
Failure to provide necessary information, access, or cooperation may delay the resolution process and may affect eligibility for a refund or replacement service.
5. Non-Refundable Situations
Except where otherwise required by applicable law, refunds may not be available in the following circumstances:
- Refund requests submitted after the applicable 30-day refund period
- Problems caused by third-party services, platforms, hosting providers, software, or infrastructure outside our reasonable control
- Issues resulting from customer-provided information, configurations, modifications, or unauthorized changes
- Failure to provide required information or reasonable access needed to investigate or resolve an issue
- Change of mind after the service has been successfully delivered
- Services that have been completed and accepted by the customer
- Circumstances in which the requested refund does not meet the requirements of this policy
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
6. Refund Processing
Once a refund has been approved, Digi Network LLC generally processes the refund within 3–5 business days.
After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card company, payment processor, or other financial institution.
Digi Network LLC is not responsible for delays caused by a customer’s financial institution or payment provider.
7. How to Request a Refund
To request a refund or report a service issue, please contact us with:
- Your full name
- Contact information
- Purchase or transaction details
- Date of purchase
- Description of the issue or reason for the refund request
- Any relevant supporting information or documentation
Our support team will review your request and contact you if additional information is required.
8. Policy Updates
Digi Network LLC may update or modify this Refund & Return Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.
Any updates will be posted on this page with a revised Effective Date. We encourage customers to review this policy periodically.
9. Contact Us
If you have questions about this Refund & Return Policy or would like to submit a refund request, please contact us:
Digi Network LLC
Website: diginetworkllc.com
Email: [email protected]
Phone: +1 (971) 359-6027
Address: 100 TRADEWYND DR, LYNCHBURG, VA 24502